Iservices CSIRT
Computer Security Incident Response Team
RFC 2350 - Document Information
OfficialLast update
December 18, 2025 (version 1.1)
Authentic document available at
https://iservices.africa/csirt-rfc2350Note: This document has been signed with Iservices CSIRT's PGP key to ensure its authenticity.
Contact Information
Iservices CSIRT is available 24/7 to respond to security incidents
Phone
Address
Lot 6170-1065 parcelle « j »
Cadjèhoun locality
Cotonou - BENIN
GMT+1 all year round
Security and Encryption
Public PGP Key
ID: C30F561942F253CB
Fingerprint: 209D 71C9 E64C D159 43DD D1C0 C30F 5619 42F2 53CB
Mission and Charter
Mission Statement
The mission of Iservices CSIRT is to help African organizations and their partners protect against sophisticated cyberattacks that compromise the integrity of their information systems and harm their strategic interests.
Scope of Activities
Key Values
Ethics and Integrity
High value on ethics and integrity
Quality Service
High degree of service and operational readiness
Responsiveness
Effective responsiveness to incidents and emergencies
Capacity Building
Build and complement existing capabilities
Experience Sharing
Facilitate exchange of best practices
Culture of Openness
Protected environment, operating on a need-to-know basis
Scope of Intervention
African Enterprises
Private and public organizations across Africa
Critical Infrastructure
Critical information infrastructure operators
Support and Relations
Authority: Full authority for interventions within our scope
Services Offered
Incident Response
Triage
- • Determine if there was actually a security incident
- • Determine the scope of the incident
Coordination
- • Identify and contact involved organizations
- • Facilitate contact with authorities if necessary
- • Write reports according to incident types
- • Communicate to media if necessary
Resolution
- • Advise on appropriate measures
- • Follow-up on resolution process
- • Collect evidence and interpret data
Proactive Activities
Cybercriminal Investigation
Iservices CSIRT provides critical information to competent authorities during cybercrime investigations.
Report an Incident
Quick procedure to report a security incident
Ongoing Incident
Immediate Contact
Online Form
Report OnlineInformation to Prepare
Prepare this information along with your log files to speed up processing
Last update: October 14, 2024 - RFC 2350